Iam thrilled to share some exciting news regarding a digital service we have recently rolled out. Adani Electricity is committed to continuously enhancing our customer experience, and we are proud to introduce an online service that simplifies the process for our customers to update their names on electricity bills.

The Change of Name online service empowers our customers by allowing them to make changes easily and efficiently—eliminating the hassles of paperwork and the need for in-person visits. With just a straightforward online form, customers can now update their information from anywhere at their convenience, making the entire process seamless and hassle-free.

Our goal is to ensure that our customers experience a smooth and time-saving process, free from complicated procedures and long waiting times. To further support this feature, we have created a short video that talks about the Change of Name process.

The Change of Name online service not only helps us serve our customers better but also fosters a collaborative environment where we can support one another in adapting to these digital advancements.

Together, we will continue to deliver innovative solutions that enhance our customers’ experiences.

The writer is the CEO of Adani Energy Solutions Ltd and MD of Adani Electricity.