newsmakers
Adani Electricity
Celebrating Excellence
Adani Electricity has been named India's No. 1 utility for the third consecutive year.
Kandarp Patel
It is with immense pride that I share a significant milestone for Adani Electricity. We have been recognised by the Ministry of Power (MoP) as India’s No. 1 Utility, achieving excellence in both Performance and Customer Service. This commendation not only highlights our relentless pursuit of quality but also reinforces our position as a leader within the power sector.
For the third consecutive year, we have secured the top position in the 13th Integrated Rating Exercise conducted by PFC, a recognition that highlights our unmatched financial stability. Furthermore, we are honoured to have received an A+ grade in the Consumer Service Rating of DISCOMs (CSRD) Report for FY 2023-24 by REC. These accolades are a testament to our unwavering commitment to delivering reliable, sustainable, and customer-focused power solutions. To add to it, we have been ranked India’s Number One Urban and Overall Utility in the first-ever Distribution Utilities Ranking (DUR) Report for FY 2023-24.
Further strengthening our leadership, we have exceeded Renewable Purchase Obligations (RPO), reinforcing our commitment to a sustainable energy transition and decarbonisation. Additionally, 100% of our feeders and distribution transformers are equipped with remote meter reading capabilities.
For the third consecutive year, we have secured the top position in the 13th Integrated Rating Exercise conducted by PFC, a recognition that highlights our unmatched financial stability.”
Understanding Our Achievements
The Integrated Rating & Ranking of Power Distribution Utilities by PFC is a rigorous evaluation of both financial and operational performance. It assesses various factors, including Financial Sustainability and Performance Excellence, providing vital insights into our operational effectiveness.
The CSRD report, now in its fourth edition, measures consumer service excellence across critical areas such as Operational Reliability, Connections and Other Services, Metering, Billing & Collections, and Fault Rectification & Grievance Redressal. Our performance in these areas is a reflection of our dedication to enhancing customer satisfaction.
Highlights of Our Performance
As we serve over 3 million consumers in Mumbai, we are proud to be among only six DISCOMs across the nation to have achieved an A+ rating in the CSRD report. Our exceptional performance in Operational Reliability and Grievance Redressal showcases our responsiveness and commitment to our customers.
Key achievements such as 100% compliance in timely outage alerts and facilitating over 87% digital bill payments illustrate our innovative approach to service delivery. Our outstanding financial management and operational efficiency have established us as India’s most financially robust utility.
Implications for Mumbai and Beyond
For the residents of Mumbai, these distinctions translate into fewer outages, faster grievance resolutions, transparent billing processes, and a seamless digital payment experience. At a broader level, our accomplishments set new standards in the energy sector, demonstrating how effective financial management and a customer-centric approach can drive the power distribution industry towards enhanced reliability, efficiency, and sustainability.
I extend my heartfelt gratitude to each employee of Adani Electricity. Your hard work, dedication, and commitment to excellence make these achievements possible. Let us continue to strive for even greater heights as we work together to empower our customers and contribute to a brighter future for India.
The writer is the CEO of Adani Energy Solutions Ltd and MD of Adani Electricity.