We are steadfast in our commitment to embed stakeholder expectations
into our organisational strategy, goals and ambitions, driven by our strong focus on
environmental, social, and governance (ESG) principles. By fostering this alignment, we ensure
that our collective efforts lead to sustainable success and create lasting value for all.
Our Approach to Stakeholder Engagement
At Adani Enterprises, understanding stakeholder expectations and addressing their concerns is crucial to
achieving our strategic objectives. Our approach to stakeholder engagement is deeply rooted in the principles
of double materiality. These principles underscore the importance of recognising the company's impact on the
environment and the society whilst also understanding how our business is in-turn impacted by environmental
and social factors. This dual perspective enables us to identify and prioritise the most relevant sustainability
matters for our business, and to direct our efforts towards creating long-term value for our stakeholders.
The ability to understand stakeholder expectations, address their concerns, and prioritise our key focus areas is enabled by effective stakeholder engagement, which is essential to achieving our strategic objectives.
Engaging in Meaningful Dialogues
A continual engagement with stakeholders provides us with the opportunity to assess our impacts. It also empowers us to effectively comprehend their needs and address them effectively.
Our stakeholder involvement process is guided by a company-level stakeholder engagement policy, aligned to international and national best practices. This policy serves as a guiding framework for our engagement mechanism, enabling consistent and efficient communication with internal and external stakeholders across our businesses.
We employ a systematic approach to stakeholder engagement based on an inclusive closed-loop methodology guided by international frameworks such as the AA1000 Stakeholder Engagement Standard. This process involves identifying relevant stakeholders who are variably or invariably affected by our operations, or those that can influence it. This approach allows us to tailor our engagement plans and ensure that stakeholder concerns are effectively integrated into our policies, operational procedures and decision-making.
Throughout the year, we continuously connect with stakeholders through various channels, gathering valuable insights that guide our strategy. Our engagement strategy includes periodic impact assessments, formal consultations as well as mechanisms for frequent feedback and grievance redressal. This ensures that stakeholder concerns are adequately understood and appropriately addressed.
Pursuing a Clear Methodology
We recognise the need of engaging with our stakeholders in building strong relationships. Our efforts are geared towards ensuring that their concerns are effectively addressed. The stakeholder engagement approach involves prioritising communication with these groups and gathering feedback to understand their expectations. We value the inputs of our stakeholders, as their concerns, expectations and ambitions shape our materiality evaluation and guide the development of our short-term and long-term corporate objectives.
To ensure effective stakeholder engagement, we have constituted:
- A Board-level Stakeholders’ Relationship Committee pursuant to and in accordance with the applicable provisions of Companies Act 2013 and the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulation, 2015
- A Board-level ESG Committee - Corporate Responsibility Committee (CRC; comprising entirely of Independent Directors) leads quarterly review sessions and brings relevant stakeholder issues to the attention of our Board of Directors during meetings
We strive to identify the actual and perceived impacts on each stakeholder group and tailor our engagement plans accordingly.
At the core of our commitment to building a sustainable business is an approach to ensure meaningful and active engagement with our stakeholders. This collaboration transcends mere dialogue, thriving on co-creating solutions and forging partnerships that unlock shared prosperity. By actively listening to and understanding our stakeholders' needs, we cultivate a robust ecosystem forged on trust, transparency, and mutual benefit. This serves as a fertile ground from where we nurture innovation, resilience, and sustainable growth, ensuring that our enterprise's success aligns with the well-being of all involved.
Identifying our Stakeholders
- Comprehensive Identification: Identify all stakeholders affected by AEL's operations, including shareholders, employees, customers, suppliers, local communities, government bodies, NGOs, and the media
- Categorisation: Classify stakeholders into groups based on their interest and relationship with AEL, such as investors, regulatory entities, community representatives, and business partners
Mapping Stakeholders on Influence/Interest Grid
- Interest v/s Influence Matrix: Plot stakeholders on a grid, as per their interest in AEL's activities and their influence on the company
- Strategic Engagement: Develop specific engagement strategies for each quadrant of the matrix, focussing on active engagement for high interest/influence stakeholders and regular updates for others
Building a Communication Plan
- Communication Objectives: Set clear objectives for each stakeholder group to build relationships, address concerns, and provide updates on AEL's initiatives
- Communication Channels: Deploy effective channels for each group, including email updates, annual reports, social media, community meetings, and workshops
- Content Strategy: Tailor messages to the interests and concerns of each stakeholder group, ensuring relevance and engagement
Using Feedback to Revise Plan as Needed
- Feedback Mechanisms: Implement feedback collection mechanisms, such as surveys and feedback forms during events
- Analysis and Adaptation: Regularly analyse feedback to identify improvements in the engagement plan, including reassessing stakeholder priorities and communication strategies
- Plan Revision: Continuously update the engagement plan based on feedback and changing circumstances, ensuring relevance and effectiveness
The Way We Engage & Create Value
Internal Stakeholders
Employees
Significance
Employees are the backbone of any business, driving innovation, productivity, and customer satisfaction. Their skills, dedication, and teamwork are crucial for achieving organisational goals and sustaining growth.
Frequency
Continuous
Material Issues Linked
- Talent attraction and retention
- Human rights
- Learning and development
- Occupational health and safety
- Diversity, equity and inclusion
Key Expectations
- Opportunities for learning and development
- Practices for encouraging diversity and ensuring equity and inclusion
- Grievance redressal mechanism including confidential reporting channels, timely resolution, and support systems
- Initiatives for employee well-being
- Protocols for ensuring occupational health
and safety
- Protection of human rights
- Rewards and recognition programmes
- Regular performance and career development reviews
- Transparent internal communication including training on policies and procedures
Mode of Engagement
- Employee well-being programmes
- Employee engagement surveys
- Whistleblower policy
- Employee town halls
- Performance appraisal reviews
- Learning and development programmes
- E-mails, internal portals and in-house
newsletters
- Employee recognition/long service awards
Value Created
- Enhanced employee satisfaction
- Safer and more productive work environment
During FY 2024-25
- 6.7 – Human capital return on investment
External Stakeholders
Investors and Shareholders
Significance
Investors and shareholders provide essential capital and financial support, enabling businesses to expand and innovate. Their confidence and investment drive growth, stability, and long-term success.
Frequency
Continuous and event-based
Material Issues Linked
- Business Ethics and Integrity
Key Expectations
- Sustainable growth and returns
- Transparent and comprehensive disclosures
- Profitability and value creation
- Corporate governance policies and procedures
Mode of Engagement
- Annual General Meeting (AGM)
- Disclosures/information on the company’s website
- ESG reports and disclosures
- Quarterly/Annual results
- ESG reports and disclosures
- Official press releases
- E-mails
- Investor roadshows and events
- Meetings and formal dialogue
Value Created
- Trust and confidence in company’s management
- Shareholder value enhancement
During FY 2024-25
Government and Regulatory Bodies
Significance
Government and regulatory bodies ensure businesses operate within legal frameworks, promoting fair competition and consumer protection. Their oversight fosters a stable and predictable environment for sustainable growth.
Frequency
As required
Material Issues Linked
Key Expectations
- Compliance with laws and regulations
- Transparent disclosures (Annual reports, BRSR etc.)
- Local economy growth and community development
Mode of Engagement
- Advocacy through trade and industry associations
- Integrated Annual Reports/Exchange filings
- Meetings and formal dialogue
Value Created
- Contribution to local economic growth
During FY 2024-25
- ₹24,172 crore – total tax contribution to the exchequer
- Zero cases of regulatory non-compliance
Customers
Significance
Customers are the lifeblood of any business, driving revenue and growth through their purchases and loyalty. Their feedback and satisfaction are essential for continuous improvement and long-term success.
Frequency
Continuous
Material Issues Linked
- Data Security and Customer Privacy
- Product/Service Quality and Safety
Key Expectations
- Product and service quality
- Customer safety and privacy
- Sustainable products and services
Mode of Engagement
- Customer feedback surveys
- Sales pitches and advertisements
- Meetings and formal dialogue
Value Created
- Customer satisfaction and loyalty
During FY 2024-25
- 99% – Customer satisfaction among survey respondents
Community
Significance
Community wellbeing fosters a stable business environment, supporting growth. Thriving communities enhance economic prosperity and mutual success.
Frequency
Continuous
Material Issues Linked
Key Expectations
- Welfare and empowerment of local communities
- Mitigation of any form of negative impact due to business operations
Mode of Engagement
- Community wellbeing initiatives
- Community impact assessment
- Social Return on Investment assessments
- Meetings and formal dialogue
Value Created
- Reduction in community grievances
During FY 2024-25
- ₹82.91 crore – total consolidated CSR spend
- 9,189 beneficiaries across 6 states of India
Suppliers
Significance
A robust supply chain ensures timely delivery of products, reducing costs and enhancing efficiency. It is crucial for maintaining product and service quality and meeting customer demands.
Frequency
Continuous
Material Issues Linked
Key Expectations
- Fair and long-term business relations
- Transparency in contracting and engagement processes
Mode of Engagement
- Supplier evaluation/due diligence
- Capacity building sessions
- Meetings and formal dialogue
Value Created
- Strong supply chain relationships
During FY 2024-25
- 45% of total procurement sourced from within
the state
- 21% of total procurement spend on significant suppliers in Tier-1
Industry Associations
Significance
Industry associations provide businesses with networking opportunities, advocacy, and industry standards. They help companies stay competitive and informed about market trends and regulations.
Frequency
As required
Material Issues Linked
- Innovation and Technology
Key Expectations
- Knowledge-sharing about industry norms, standards and best practices
- Contribution to policy advocacy
Mode of Engagement
- Meetings and formal dialogue
- Events such as conferences, seminars and round tables
Value Created
- Alignment with the industry norms and best practices
During FY 2024-25
- Partnered with 10+ international and national industry associations
Partnering for Holistic Progress through Industry Associations
At AEL, sustainability and responsible action are core to our operations. Our dedication to addressing ESG concerns, including climate change, extends to our policy advocacy and stakeholder engagement strategies, guided by our Board committees. We align our advocacy efforts with global initiatives such as the Paris Agreement, Business Ambition for 1.5°C, and the UN Global Compact, ensuring our business practices are in line with these commitments. By proactively advocating for responsible ESG-related policies, both internally and in the wider sphere of our influence, we emphasise the importance of collaboration for a sustainable future.
Trade and Industry Chambers/Associations We Partner with: Whom We are Partnering
| Association Name |
Reach (State/National) |
| Gujarat Chamber of Commerce and Industry (GCCI) |
State |
| Federation of Indian Chambers of Commerce & Industry (FICCI) |
National |
| Federation of Indian Mineral Industries (FIMI) |
National |
| Federation of Indian Export Organisations (FIEO) |
National |
| Confederation of Indian Industry (CII) |
National |
| Chemicals and Petrochemicals Manufacturers’ Association (CPMA) |
National |
| Indian Chamber of Commerce (ICC) |
National |
| The Associated Chambers of Commerce & Industry of India (ASSOCHAM) |
National |
| India Electronics & Semiconductor Association |
National |
| Hydrogen Council International |
International |
| Green Hydrogen Organisation (GH2) |
International |
