Approach to Stakeholder Engagement
Our operations engage diverse stakeholders across the value chain. A
holistic approach fosters strong relationships, ensuring timely and effective issue
resolution. Guided by our Stakeholder Engagement Policy, these interactions drive
performance, innovation, and competitive advantage. A robust governance framework, led by
the Board and policies, ensures an effective and transparent engagement process.
Quarterly Board Reviews
Board-led Stakeholder Relationship Committee
Direct oversight and guidance on the Stakeholder engagement
activities of the organisation
Chief Sustainability
Officer (CSO)
Development and management of the stakeholder engagement
strategy as well as processes at Executive level
Executive Level
Execution of stakeholder engagement process consistent with
the strategies defined from the top
Regular Briefings to the Board
Identifying Material Stakeholders
We have established a four-step process to stakeholder engagement that
is guided and overseen by our Board-led Stakeholder Relationship Committee.
Stakeholder Identification
Analysing stakeholder groups to assess their influence,
expectations, and key concerns
Stakeholder Categorisation & Prioritisation
Profiling stakeholders based on influence, impact,
interest, and engagement with Adani Energy Solutions
Presentation of Outcomes
Reviewing engagement outcomes with the Board to align
future actions with stakeholder interests
Engagement and Validation of Outcomes
Implementing strategies for effective engagement and
analysing gathered insights
Stakeholder Importance
Addressing Stakeholders’ Needs and Expectations
We are strengthening our stakeholder engagement by mapping capitals and
material topics, highlighting their interconnections across our engagement strategies. The
below legend system ensures a clear alignment between stakeholder priorities, material
issues, and value creation across multiple capitals.
Financial Capital
Manufactured Capital
Intellectual Capital
Human Capital
Social and Relationship Capital
Natural Capital
M1 Biodiversity and Habitat Management
M2 GHG Emissions & Climate Change
M3 Water Stewardship
M4 Occupational Health & Safety
M5 Customer Relationship Management
M6 Employee Engagement
M7 Business Ethics and Transparency
M8 Digitisation, Data Privacy &
Information Security
M9 Grid Resiliency
M10 Product Quality & Safety
M11 Diversity, Equity and Inclusion
M12 Energy Access & Affordability
M13 Human Capital Development
M14 Community Relations
M15 Labour Practices & Human Rights
M16 Waste Management
M17 Supply Chain Management
M18 Public Policy & Advocacy
M19 End Use Efficiency and Demand
M20 Economic Performance
Employees and Contract Workers (Internal and/External)
Stakeholder Importance
Critical asset enabling us to navigate the ever-changing
industry landscape with their skills and dedication
Needs and Expectations
- Work culture that encourages diversity, equity &
inclusion
- Fostering innovation within unique markets and customer
interactions
- Career growth opportunities
- Learning & development opportunities
- Forums to express and interact with management
Methods of Engagement
- Employee engagement surveys
- Employee feedback surveys
- Townhalls and interviews
- Informal meetings through open forums
- Direct interaction with the MD, CEO and senior
management
Engagement Frequency
- Continuously
- Quarterly
- Need-based
- Monthly
- Annually
How we Create or Preserve Value
- Undertake initiatives to promote health & safety,
learning & development, and diversity & inclusion
- Offer learning programmes to upskill employees
- Encourage regular career and performance discussions
between employees and management
- Maintain an open-door policy for employees to engage
with leadership anytime
₹4.99 croreInvested in employee/workers' well-being
measures, training and development
Related Material Themes
M4
M6
M8
M11
M13
M15
Capitals Impacted
Senior Management (Internal)
Stakeholder Importance
Provides strategic direction, oversees risk management,
performance, corporate governance, and shapes long-term objectives
Needs and Expectations
- Ethical conduct
- Positive financial performance
- Sustainable and resilient business operations
- Compliance with applicable regulatory requirements
- Transparency in ESG disclosures
Engagement Frequency
Methods of Engagement
- In-person meetings
- Virtual modes such as video conferences, calls
How we Create or Preserve Value
- Conduct quarterly reviews of risk management process,
stakeholder engagement, ESG-related matters
- Update senior management on the overall performance of
the organisation on financial and non-financial parameters
Related Material Themes
M7
M8
M17
M18
M20
Capitals Impacted
Vendors and Suppliers (External)
Stakeholder Importance
Ensures timely service delivery and promotes responsible
sourcing for a resilient supply chain
Needs and Expectations
- Clear communication and timely payments
- Fair and ethical treatment
- Long-term relationship
- Support and collaboration for overcoming challenges to
achieve mutual goals
- Transparency in operations, especially regarding future
plans that may affect them
- Respect and recognition for the expertise
- Adoption of technology at scale
- Turnkey contracts
Methods of Engagement
- Site visits to manufacturing facilities
- One-on-One interaction
- Supplier summits
- Online & offline training sessions
- Pre-bid conferences
Engagement Frequency
How we Create or Preserve Value
- Ensure fair treatment and timely payments to vendors
- Build long-term relationships through support and goal
alignment
- Enhance quality and ESG compliance through targeted
programmes
- Maintain transparency in operations affecting vendors
- Leverage vendor expertise for mutual benefit
- Strengthen vendor relationships with strategic
initiatives
- Improve procurement using digital technologies and
analytics
- Engage suppliers with audits, training, and forums
- Uphold ethical practices with a Supplier Code of
Conduct
98%Procurement from Local (India)
suppliers
20.8%Procurement from MSME suppliers
Related Material Themes
M7
M15
M17
Capitals Impacted
Employee Unions (Internal and/External)
Stakeholder Importance
Ensures fair representation, protects employee rights,
and fosters collaboration between workforce and management
Needs and Expectations
- Fair wages and benefits
- Proper working conditions
- Workplace safety
- Respect for human rights
- Training & development
Methods of Engagement
Engagement Frequency
How we Create or Preserve Value
- Ensure compliance with regulations for wages above the
minimum standard
- Implement policies for safe working conditions
- Train employees on safety, operations, and technology
Related Material Themes
M7
M15
Capitals Impacted
Local Communities including Civil Society (Internal and/External)
Stakeholder Importance
Builds positive relationships, ensure long-term viability
and social licence to operate
Needs and Expectations
- Positive, social and economic contribution
- Provide long-term support
- Address climate change and environmental issues
- Understand their concerns, and involve them in
decision-making processes
- Generate employment opportunities
- Understand health and safety-related hazards especially
the ones related with power generation and distribution
Methods of Engagement
- Meetings and discussions with local communities &
project officers
- Public consultations
- Feedback & grievance mechanisms
- Interaction with NGO partners and communities
- Corporate Social Responsibility (CSR) initiatives
Engagement Frequency
How we Create or Preserve Value
- Drive socioeconomic development through CSR programmes
- Conduct impact assessments to align CSR initiatives
with community needs
- Ensure transparency in the availability of information
about company operations
- Implement a community grievance redressal mechanism for
effective resolution
₹44 croreTotal CSR investment made
59,332Direct and indirect beneficiaries
Related Material Themes
M1
M2
M3
M7
M14
M15
Capitals Impacted
Media (External)
Stakeholder Importance
Enables communication with stakeholders regarding
business performance and ESG initiatives
Needs and Expectations
- Transparency and credibility in the Company’s dealings,
operations and communications
- Accountability and social responsibility in the
Company’s actions and decisions
- Adherence with ethical practices
Methods of Engagement
- Direct communication
- Social media
Engagement Frequency
How we Create or Preserve Value
- Tailored communication strategies for media based on
consultation or information needs
- Utilise multiple channels: emails, newsletters, social
media, and meetings
- Ensure timely, accurate responses to social media
comments and questions
- Build strong, long-term media relationships for
collaboration and engagement
10Number of press releases issued per
quarter
Related Material Themes
M7
M14
M15
Capitals Impacted
Investors and Shareholders (Internal and/External)
Stakeholder Importance
Mobilise financial resources for sustained business
growth
Needs and Expectations
- Stable, robust and sustainable financial performance
- Transparency and progress on ESG topics
- Align the Company’s values and actions with those of
the investors
- Participation in decision-making regarding the changes
advocated by the shareholders
- Participation in decision-making regarding the changes
advocated by the shareholders
Methods of Engagement
- Investor meets
- Shareholder meetings [Annual General Meetings]
- Investor conferences and roadshows
- Investor Relations (IR) webpage on company website
- Regulatory filings, newsletters, media relations,
market intelligence reports
- Periodic declarations on performance
- Industry forums, panels, and discussions
- Investor Relations (IR) webpage on company website
- Social media and digital platforms
- Webinars, webcasts, and virtual tours
Engagement Frequency
- One-on-One meetings
- Quarterly
- Periodic
- Need-based
How we Create or Preserve Value
- Drive profitability through efficient cost management
and sustainable growth
- Ensure transparent, timely communication on business
and ESG performance
- Balance environmental, social, and economic priorities
- Share insights on market trends, competition, and
industry outlook
- Set and track clear ESG and business goals
- Encourage stakeholder feedback and engagement
- Uphold ethical conduct through robust governance
- Expand into new markets for growth opportunities
- Communicate promptly during crises
- Engage media to enhance visibility among investors
- Deliver value through attractive dividends
- Maintain a dedicated Investor Relations Officer
- Strengthen revenue and profitability to maximise
shareholder value
9.12%ROCE (
0.14
bp y-o-y)
Related Material Themes
M2
M7
M10
M20
Capitals Impacted
Regulatory Authorities (External)
Stakeholder Importance
Ensures compliance, business continuity, and fair
competition amidst a changing policy landscape
Needs and Expectations
- Comply with regulatory standards and support energy
transition
- Adhere to adjudicated disputes and performance
standards
- Drive large-scale technology adoption and digital
transformation
- Maintain strong capital base and liquidity
- Uphold a robust Code of Conduct
- Achieve positive ESG developments
- Ensure robust governance and transparent reporting
Methods of Engagement
- Policy advocacy
- Direct interactions on a case-to-case basis
- Regulatory audits and inspections
- Regulatory forums & awards
- Public consultations and hearings
- Collaborative initiatives with regulators for
development of sector-specific policies and regulations affecting the power
sector
- Compliance management
Engagement Frequency
How we Create or Preserve Value
- Ensure 100% compliance with laws and regulations
through robust practices
- Implement systems to proactively mitigate noncompliance
risks
- Provide transparent compliance disclosures via website,
reports, and standalone publications
- Promote energy-efficient appliances through Demand-side
Management programmes
- Collaborate with stakeholders to ensure compliance and
industry growth
- Embrace digital transformation to stay competitive
- Support the energy transition through Power Purchase
Agreements (PPAs) with renewable developers
₹205.83 croreTotal tax contribution to the
exchequer
ZEROInstances of regulatory
non-compliances
Related Material Themes
M7
M12
M14
M18
M19
Capitals Impacted
Customers (Internal and/External)
Stakeholder Importance
Provides an opportunity to build long-term symbiotic
relationships
Needs and Expectations
- Differentiated service offerings and product portfolio
- Digitally-enabled positive experience
- Participation in various industrial forums
- Digital disruption
- Identification and satisfaction of customer needs
- Brand reputation
- Customer privacy and feedback
Methods of Engagement
- Direct communication
- One-on-One interaction
- Feedback surveys
- Grievance mechanism
Engagement Frequency
How we Create or Preserve Value
- Expand into new markets like renewable energy
- Adopt technology and data-driven solutions for
efficiency and cost savings
- Deliver sustainable, affordable, and innovative energy
solutions
- Enhance customer experience through digital
transformation and competitive solutions
- Implement initiatives for better responsiveness and
value delivery
- Ensure effective grievance redressal for quick
resolution
- Advocate customer concerns to regulators for
consumer-friendly policies
- Integrate data privacy into risk management to protect
customer information
99.7%Transmission system availability
99.996%Electricity distribution system
reliability
Related Material Themes
M5
M7
M9
M12
M19
Capitals Impacted
