Adani Electricity Mumbai Limited
Adani Electricity Mumbai Limited (AEML) powers over 3.2 million customers across 400 sq. km, covering 85% of Mumbai’s geography and 67% of its population. Transitioning from a utility provider to a consumer-centric enterprise, AEML has invested extensively in assets, systems, and people to enhance service quality and customer experience. Driving grid decarbonisation, the company is expanding its renewable energy share while pursuing parallel distribution licenses and building a state-of-the-art network. Plans include scaling digitisation, automation, and smart metering to modernise Mumbai’s infrastructure. These initiatives position AEML for growth, operational excellence, and a cleaner energy future.
3.2 million
Customer base
Two
Assets – AEML and MPSEZUtilities Limited (MUL)
₹9,549 crore
AEML total regulatory asset base (RAB)
#1 Power Utility*
Company for 3rd consecutive year
As we reflect on yet another year of outstanding achievements, it is clear that our commitment to digital transformation, customer-centricity, and operational excellence remains the cornerstone of our continued success. We are enhancing our business resilience through sustainable practices, while making meaningful contributions to environmental sustainability on local, national, and global scales.
Industry Scenario
India’s power sector has made significant strides, achieving near-universal electrification, a national grid, and power surplus. However, distribution remains a critical challenge. The ‘One Nation One Grid’ initiative and HVDC projects have strengthened the transmission network, ensured stability and reduced local generation dependency. AEML plays a key role in this evolving landscape by enhancing long-distance transmission, improving grid resilience, and ensuring uninterrupted power for Mumbai. Operating within a stringent regulatory framework, AEML leverages smart infrastructure, digitisation, and renewable integration to drive efficiency. Amid rising competition and evolving consumer expectations, AEML continues to innovate, delivering reliable, affordable, and technology-driven power solutions.
*As per the Ministry of Power's 12th Annual Integrated Rating and Ranking for Power Distribution Utilities, a report prepared by McKinsey and Company, appointed by PFC India (the nodal agency).
Segment Overview
Introduction
AEML set itself apart by offering consumer choice, competitive tariffs, and high-quality power as a service. Our distribution business delivered strong performance in FY 2024-25, ensuring 99.99% supply reliability and meeting an ~8% rise in demand.
Artificial Intelligence and Machine Learning were deployed to streamline customer-centred processes.
The company created a dedicated employee platform to incubate innovative ideas.
AEML transitioned to data-driven decision-making through the prudent use of Dashboards, PowerBI, and Business Intelligence tools.
Our Edge
Technology Excellence
- Introduced Mumbai’s first Virtual Contact Centre for seamless customer interactions
- AI-powered chatbot ‘Elektra’ and self-help kiosks enhance consumer engagement
- ‘Genius Pay’ boosted digital payment adoption to 85%
- Implemented smart metering ecosystem to empower customers with effective energy consumption management
- Optimises resources and digitises workflows with integrated work management system (WMS)
- Improves fleet tracking, fuel efficiency, and route optimisation through Transportation Management System (TMS)
- AI/ML tools predict defaulters and automate theft detection
- First in India to use high-accuracy GPS for asset digitisation, reducing mapping turnaround from 7-10 days to 1 day
Reliable and Cost-efficient Operations
- 99.99% supply reliability; SAIDI: 21.27, SAIFI: 0.67, Distribution Loss: 4.77%
- Strategic power sourcing and automation ensure cost-effective solutions
- Robotic Process Automation (RPA): Streamlines meter reading, billing, and outage management. Additionally, visualisation tools like Power BI and SAP BO have been implemented to support data-driven decision-making.
Productivity and Smart Infrastructure
- ADMS (Advanced Distribution Management System): Minimises outages, ensures real-time updates, and integrates renewables
- N-1 Redundancy: Ensures high reliability through SCADA-enabled remote operations
- Smart Pillar-DMS: Uses real-time analytics to reduce losses and improve efficiency
Long-term Revenue Reliability
- Mumbai’s power demand grew 8% y-o-y, reflecting economic growth
- Serving 12Mn+ consumers, ensuring tariff stability and renewable energy expansion
- Exploring privatisation of state utilities and parallel distribution licenses for future growth
Superior Value Proposition
Multiple strategic initiatives aimed at enhancing customer experience The company has prioritised customer satisfaction by leveraging advanced digital platforms for seamless interaction, enabling consumers to manage their energy needs conveniently and efficiently. Proactive approach to energy management, coupled with strategic power procurement leading to greater choice in energy distribution.
- Renewable energy expansion for stable tariffs and sustainability
- Data analytics and automation enhance reliability and cost-efficiency
- Strategic market expansion ensures long-term growth while providing customers greater choice
Business Performance
Operational Performance Highlights
FY 2024-25 marked strong operational progress, driven by an expanding customer base and higher electricity consumption. Customer base remained broadly the same as FY 2023-24 at 3.18 million. However, units sold saw a rise from 9,916 million to 10,558 million in FY 2024-25. Distribution losses improved from 5.29% to 4.77%, Lowest ever marked in AEML history, enhancing both efficiency and financial performance.
Reliability and network efficiency also improved, with transmission availability at 99.31% and Supply Reliability (ASAI) at 99.996%. Remaining in line with previous year, system interruptions reduced, with SAIDI at 21.27 minutes (21.26 in FY 2023-24) and SAIFI at 0.67 (0.69 FY 2023-24). While CAIDI rose slightly to 31.58 minutes, ongoing efforts aim to strengthen supply stability.
Other Operational Parameters
| FY 2024-25 | FY 2023-24 | |
|---|---|---|
| System Average Interruption Duration Index (SAIDI) (mins)# | 21.27 | 21.26 |
| System Average Interruption Frequency Index (SAIFI) (nos.)# | 0.67 | 0.69 |
| Customer Average Interruption Duration Index (CAIDI) (mins)# | 31.58 | 30.63 |
| Supply Reliability (ASAI) (%) * | 99.996 | 99.996 |
| Transmission availability (%) * | 99.31 | 99.79 |
| E-payment (% of total collection) * | 83.34 | 79.57 |
| Collection efficiency (%) * | 101.03 | 101.01 |
| Number of complaints # | 5,68,037 | 4,83,218 |
*Higher the better # Lower the better
SAIDI – indicates the average outage duration for each customer served
SAIFI – indicates an average number of interruptions
CAIDI – indicates the average time required to restore service during a predefined period
Financial Performance Highlights
AEML delivered steady financial performance, driven by increased energy consumption, the Mumbai distribution business witnessed an increase in energy consumed by 6.5%. It saw one of the lowest distribution losses of 4.77% in its history and strategic investments in infrastructure. Strong operational efficiencies and a focus on reliability reinforced its position as Mumbai’s preferred power distributor.
Adani Electricity Mumbai - Financial Highlights
| FY 2024-25 | FY 2023-24 | |
|---|---|---|
| Revenue from operations | 11,677 | 9,782 |
| Operating EBITDA | 2,142 | 2,005 |
| Capex | 1,630 | 1,334 |
Sustainability Performance
AEML stands as a paragon of sustainability in the utility sector, championing a greener future through innovative practices and a commitment to environmental stewardship. Embracing circular economy principles, AEML prioritises resource efficiency, waste reduction, and the repurposing of materials to maximise value at every stage. With cutting-edge technologies and forward-thinking strategies, AEML is meeting today’s energy demands while laying the groundwork for a cleaner, more sustainable tomorrow.
Highlights
Achieved 69.7% reduction in carbon emissions from thebase year
Exceeded the 40% GHG emission intensity reduction target for FY 2024-25, aiming for 50% by FY 2026-27 (baseline: FY 2018-19)
On track to achieve 60% renewable power mix by FY 2026-27
Integrated 35.2% renewable energy into the energy mix, reducing reliance on fossil fuels
Minimised SOx and NOx pollutants through cleaner energy adoption
Embraces circular economy principles, focussing on resource efficiency and waste reduction, and the repurposing of materials to maximise value at every stage. With cutting-edge technologies and forward-thinking strategies, AEML is not only meeting today’s energy demands but also laying the groundwork for a cleaner, more sustainable tomorrow.
Awards and Accolades
Ranked #1 among 63 utilities across India in the 13th integrated report by ministry of power
All 21 teams of AEML won gold award and 6 gold awards for 5s @ home in the chapter convention on quality concept 2024
Honoured with the corporate patronage excellence award in recognition of our ongoing commitment to fostering a culture of quality and business excellence
Ranked #1 among 52 utilities across India in the 12th integrated report by ministry of power
6 teams won par-excellence awards, and 2 teams won the excellent awards in 5s national conclave
Won the "excellence in occupational health & safety management system" award in the technology and service category in OSH India awards 2024
Honoured with gold award for best learning culture in an organisation
Received 3 par-excellence and 5 excellent awards in the national convention on quality concept (NCQC)- 2024
AEML-T&D has bagged silver level certification in Arogya world's healthy workplace awards 2024
CASE STUDY #1
Sampark: Building Customer Trust Through Engagement
Adani Electricity launched the Sampark Programme to deepen customer engagement and reinforce trust. This initiative recognises employee’s contribution to influence customer perception. Sampark ensures customers feel valued, while employees gain insights to enhance service delivery through promoting direct interactions.
Senior leaders set the tone by actively engaging with customers structured into three components – B2B and B2C Engagements and Call Listening – Sampark drives leadership-led customer interactions. Senior leaders set the tone by actively engaging with customers. conducting quarterly meetings with B2B clients, addressing their unique needs. Mid-level managers meet five B2C customers per quarter, focussing on key themes like billing experience and self-service awareness. Junior managers assess customer calls to identify and resolve recurring concerns. A structured feedback loop via Microsoft Forms ensures timely issue resolution.
Impact
- Integrated ‘Understand Your Bill’ feature that received 2,00,000 impressions till date, enhancing customer awareness
- Increased adoption of paperless billing, WhatsApp updates, and contact additions
- Employees feel empowered as brand advocates, strengthening engagement
- Customers now perceive Adani Electricity as a trusted partner, reinforcing brand reputation and customer-centricity
658
B2B meetings
4,500
B2C engagements
2,900
Call evaluations
CASE STUDY #2
Building a Modern Future
AEML undertook a major network modernisation by upgrading existing SCADA system with an Advanced Distribution Management System (ADMS). The legacy system posed cyber risks, limited operational capabilities, and hindered reliability. The ADMS platform, deployed in phases, enhances decision-making, improves efficiency, and ensures a superior customer experience. Integrated with Geographic Information System (GIS) data, the platform provides real-time insights into network performance and reliability. With additional modules set for deployment, AEML continues its commitment to innovation, reinforcing its position as a leader in smart energy management.
Key Impacts
- Load flow analysis optimises power distribution and minimises losses
- State Estimation (SE) prevents transformer overloads
- Fault Localisation and Supply Restoration (FLISR) reduces downtime
- Despatcher Training Simulator (DTS) enhances operator readiness
Delivering on the Promise of Reliability and Excellence
- Implemented real-time monitoring and alerts ensure network stability
- Integrated advanced analytics to optimise load management and loss reduction
- Enhanced the customer experience through reliable service with minimal disruptions
- With additional modules coming online, AEML continues to build on its commitment to innovation and operational excellence, setting new benchmarks in the energy sector. This journey reaffirms AEML's dedication to leveraging technology to meet the evolving needs of its customers and stakeholders.
Outlook
With the Government accelerating utility privatisation, we are well-positioned to expand our footprint in high-potential regions under utility privatisation with Government focussing on the same direction. A key priority is securing two DISCOMs under the UPPCL tender, reinforcing our strategy to play a larger role in India’s evolving power sector. Alongside this, we are actively pursuing parallel distribution licenses in key geographies, supported by investments in a robust and reliable network. Leveraging our proven expertise in Mumbai, we remain committed to delivering high-quality, affordable power through digital transformation, automation, and operational excellence.
In Mumbai, where energy demand continues to grow, we are strengthening infrastructure to surpass 4 million customers. Smart meter deployment and an extensive customer acquisition campaign will enhance service reliability and customer experience. These initiatives, combined with our focus on innovation and sustainability, position us to drive long-term growth while contributing to India’s vision of a modern, efficient power sector.
MPSEZ Utilities Limited
MPSEZ Utilities Limited (MUL), a 100% subsidiary of Adani Energy Solutions Limited, is the electricity distribution company for the 85 sq. km. industrial and commercial hub in Mundra, Gujarat. Since 2010, MUL has been developing and maintaining power distribution infrastructure to meet the region’s growing energy needs. With a distribution network of 244 ckm, seven EHV substations, and eight CSS across voltage levels from 220 kV to 0.415 kV, MUL serves 104 customers with a contracted demand of ~214 MVA, distributing 948 MUs in FY 2023-24, primarily catering to EHT/HT. Looking ahead, MUL is poised to drive significant advancements in the energy sector. Our mission to provide reliable and sustainable energy solutions is supported by a clear vision to lead in innovation and sustainability.
At MUL, we power industries with the reliable energy solutions, driving efficiency, sustainability and innovation with commitment to excellence and integrity, we fuel progress, strengthen connections, and illuminate the path to more sustainable and prosperous future”.
104
Consumer base
Assets currently under operation
244 ckm
Transmission network
7
EHV Substation
9
CSS/DT
49 crore
MUL total regulatory asset base (RAB)
Industry scenario
The Indian power sector is a key driver of economic growth, with industrial and bulk commercial, the ‘One Nation One Grid’ initiative and Extra High Voltage projects have strengthened MUL’s distribution network by enhancing grid stability and reducing local dependence. Direct connectivity with central transmission utilities further improve resilience and minimises bottlenecks. Operating within a dynamic regulatory and competitive landscape, MUL adheres to GERC standards while leveraging smart infrastructure, digitisation, and renewable integration to ensure reliable and efficient power distribution.
Segment Overview
Introduction
During FY 2024-25, we ensured 99.99% supply reliability while keeping distribution losses low at 2.32%. With energy demand rising by 44% year-on-year, we met requirements through competitive tariffs and high-quality service. Digital transformation remains our focus, with automated bill verification, 100% digital payments, and a 24/7 customer control centre enhancing efficiency and customer experience. As we integrate sustainable practices, we are strengthening our business resilience while advancing our commitment to environmental responsibility.
Business Performance
Operational Performance Highlights
We enhanced network reliability by deploying Fault Sensor Indicators (FSIs) on overhead transmission lines. These sensors detect faults, signal their location via LED flashes, and communicate data through a gateway device. This allows maintenance teams to pinpoint and inspect only the faulty section, eliminating the need for full-line patrolling. The initiative minimises breakdown time, optimises manpower, and strengthens system reliability.
Other Operational Parameters
| FY 2024-25 | FY 2023-24 | |
|---|---|---|
| System Average Interruption Duration Index (SAIDI) (mins)# | 211.45 | 692.53 |
| System Average Interruption Frequency Index (SAIFI) (nos.)# | 3.01 | 4.69 |
| Customer Average Interruption Duration Index (CAIDI) (mins)# | 70.15 | 147.39 |
| Supply Reliability (ASAI) (%)* | 99.96 | 99.87 |
| E-payment (% of total collection)* | 100 | 100 |
| Collection efficiency (%)* | 99.74 | 99.91 |
| Number of complaints# | 120 | 102 |
*Higher the better # Lower the better
SAIDI – indicates the average outage duration for each customer served
SAIFI – indicates an average number of interruptions
CAIDI – indicates the average time required to restore service during a predefined period
Financial Performance Highlights
We maintained strong financial performance through efficient cost management and strategic bulk power sourcing, ensuring competitive tariffs and stable revenue streams. Robust operational efficiency and a high-reliability network contributed to steady growth, reinforcing our financial resilience.
MUL - Financial Highlights
(₹ in crore)
| FY 2024-25 | FY 2023-24 | |
|---|---|---|
| Revenue from operations | 557 | 391 |
| Operating EBITDA | 2 | 33 |
| Capex | 152 | 111 |
CASE STUDY 1
Strengthening Network Reliability with EHV Ring System
MUL is majorly catering electricity to the bulk Industrial & commercial segment who require quality & reliable power. The power fed through the radial feed at Extra High Voltage (EHV) level which is further step-down & distributed at High Voltage (HV) & Low Voltage (LV) level to the consumers. The existing system, hindered by radial feed, posed significant risks on availability of network in exigency situation, MUL was not able to do the periodic maintenance of the system in absence of the alternate feed of supply. This impacted the ability to achieve high standards of network reliability & availability.
To overcome these challenges, MUL has developed ring system at EHV level to connect main distribution substations with main receiving substation to enhance availability of the network, improve operational efficiency and deliver a superior customer experience.
MUL has successfully operationalised ring system at EHV level, delivering significant improvements in network availability and operational efficiency. This system ensures round the clock availability of double feed of supply, availability of the system for periodic maintenance without affecting the power to the consumers. This system contributes to improved service reliability, reduced operational risks, and enhanced customer satisfaction.
Outlook
In FY 2024-25, MUL's distribution business showed robust performance, meeting a 44% increase in energy demand with 99.99% supply reliability and low distribution loss of 2.32%. The company focussed on digital enhancements, optimising productivity, and achieving Sustainable Development Goals. MUL ensured 100% digital payment, streamlined bill verification, and maintained high customer satisfaction with a 24/7 control centre. Looking ahead, MUL aims to strengthen its business model through sustainable practices, contributing to environmental sustainability and making a positive impact on the industry and society.
