Social
Material TopicOccupational Health and Safety
GRI Alignment
GRI 403
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying the Risk/Opportunity
A safe and healthy workplace directly impacts employee morale and productivity. When employees feel secure in their working conditions, they are more likely to be engaged and motivated. This leads to higher productivity, reduced absenteeism, and lower turnover rates. By prioritising OHS, Adani Energy Solutions can foster a culture of care and responsibility, which translates into better performance and job satisfaction among its workforce. Failure to ensure employee health, safety and well-being can negatively impact productivity. This can consequently affect our business operations, customer satisfaction, revenue and profitability.
Potential Risks & Opportunities and their Impact on Capitals
Risks
| Topics | Capitals Impacted |
|---|---|
| Exposure to hazards and accidents at workplace |
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| Increased instances of mental health illnesses |
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| Poor safety practices, injuries or fatalities, lower morale, increased turnover rates |
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| Accidents, operational disruptions, affecting productivity and profitability |
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| Increased litigation and/or penalties, compensation claims |
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| Non-compliance with safety standards, fines, operational restrictions with increase regulatory and other scrutiny |
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| Increased insurance premiums, cost of funds |
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| Talent retention issues |
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Opportunities
| Topics | Capitals Impacted |
|---|---|
| Enhanced safety protocols & trainings |
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| Reduced insurance premiums |
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| Increased engagement, productivity, and job satisfaction |
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| Increase operational reliability, leading to greater customer satisfaction and trust |
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| Business continuity planning |
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| Reputation building |
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Actions to Mitigate Risks/Capitalise on Opportunities
- Strong health & safety governance for workplace well-being
- Six-step Contractor Safety Management (CSM) system with compliance monitoring
- Incident Reporting & Investigation aligned with Group standards
- Regular health check-ups & safety training for employees and contractors
- Workforce safety initiatives like ‘Safety Samvaad’, ‘Sabhi ki Suraksha WhatsApp Group’, & direct COO interactions
- In-house & third-party safety audits for all sites
Stakeholders Impacted
KPI's Mapped
- Workplace injuries, fatalities
- Lost-Time Injury Frequency Rate (LTIFR)
- Work-related ill-health
- Safety training hours
- Employee turnover rate
Material TopicCustomer Relationship Management
GRI Alignment
GRI 416, GRI 418
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying the Risk/Opportunity
It helps understand customer needs, enhance service reliability, facilitate proactive communication, support smart metering initiatives, improve cooling solutions, drive customer loyalty, and ensure regulatory compliance. Prioritising CRM enables Adani Energy Solutions to build strong customer relationships and contribute to its mission of providing reliable and affordable energy solutions for long-term success.
Potential Risks & Opportunities and their Impact on Capitals
Risks
| Topics | Capitals Impacted |
|---|---|
| Disrupted power supply and inconvenience to customer |
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| Inefficient energy use by customers resulting in increased demand |
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| Financial implications for customers due to partially functional or dysfunctional smart meters |
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| Increase in green energy tariff |
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| Billing errors |
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| Breach of customer data, leading to regulatory and/or legal implications |
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Opportunities
| Topics | Capitals Impacted |
|---|---|
| Undisrupted power supply and minimum inconvenience to customer |
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| Driving efficient energy through DSM programmes resulting in reduced max demand & grid losses |
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| Technology adoption such as smart meters |
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| Contribute to national goals under climate change and helping customer to achieve their Net Zero/SBTi commitments |
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| Effective communication leading to better understanding and enhanced trust |
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| Enhance reputation |
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| Awards and accolades |
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Actions to Mitigate Risks/Capitalise on Opportunities
- Increase renewable energy in the overall mix
- Offer subsidised green tariffs to support climate goals
- Deploy smart meters and explore new opportunities
- Enhance communication for trust and clarity
Stakeholders Impacted
KPI's Mapped
- Customer satisfaction scores
- Incidents related to breach of customer data
- Average duration of interruption (ADI)
- Average time to resolve customer complaints
- Billing error rate
Material TopicEmployee Engagement
GRI Alignment
GRI 3-3, GRI 400 series
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying the Risk/Opportunity
By prioritising engagement, Adani Energy Solutions can enhance customer relationships, drive innovation, boost employee morale, ensure regulatory compliance, and promote a positive organisational culture. These factors collectively contribute to Adani Energy Solutions ability to provide reliable and affordable energy solutions, ultimately supporting its mission and long-term success.
Potential Opportunities and their Impact on Capitals
Risks
| Topics | Capitals Impacted |
|---|---|
| Low Productivity: Poor engagement can lead to reduced employee productivity and efficiency |
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| High Turnover: Disengaged employees are more likely to leave, increasing recruitment and training costs |
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| Morale Issues: Lack of engagement can lower overall team morale and increase absenteeism |
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| Innovation Stagnation: Disengaged employees are less likely to contribute to innovative ideas and solutions |
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| Customer Service Impact: Low employee engagement can negatively affect customer service quality and satisfaction |
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Opportunities
| Topics | Capitals Impacted |
|---|---|
| Engaged employees are more motivated and committed to their work, leading to higher levels of productivity and efficiency |
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| When employees feel valued and connected to their organisation, they are less likely to leave, reducing turnover costs and retaining valuable talent |
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| Engaged employees are more likely to contribute creative ideas and solutions, fostering an innovative work environment that drives business growth |
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| Employees who are engaged and satisfied with their work are more likely to provide exceptional customer service, leading to higher customer satisfaction and loyalty |
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| New market opportunities |
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| Attract sustainable investments |
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| Reputation enhancement |
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Actions to Mitigate Risks/Capitalise on Opportunities
- Motivated employees through Rewards & Recognition programmes and professional development
- Offered competitive benefits and career advancement opportunities
- Encouraged creative ideas through innovation hubs and brainstorming sessions
- Provided training and recognised excellent service
Stakeholders Impacted
KPI's Mapped
- Employee engagement score
- Spends on employee benefits
- Employee turnover and retention rates
- Employee referrals
- Customer services impacted
Material TopicDiversity, Equity and Inclusion
GRI Alignment
GRI 405
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying Opportunity
Diversity, Equity and Inclusion are not just buzzwords; they are critical components of a resilient and sustainable business strategy. Addressing DEI as a material issue can drive innovation, enhance customer relationships, boost employee engagement, ensure regulatory compliance, and positively impact the broader community. By prioritising DEI, the utility can foster a more inclusive and equitable future, aligning with its mission to provide reliable and affordable energy solutions for all.
Potential Opportunities and their Impact on Capitals
Opportunities
| Topics | Capitals Impacted |
|---|---|
| Inclusive learning materials to foster belonging and engagement |
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| Scholarships and affordable resources for equitable learning access | |
| Partnerships for job placements, childcare, and mentorship | |
| Employment opportunities for a diverse workforce |
Actions to Mitigate Risks/Capitalise on Opportunities
- Integrate diverse perspectives into learning materials to foster inclusion
- Provide scholarships, affordable materials, and tech access for equitable learning
- Partner with local organisations for job placements, childcare, and mentorship
- Collaborate with DEI organisations for insights and innovative solutions
- Participate in industry forums to promote diversity and inclusion
- Engage with civil society to support social inclusion projects
Stakeholders Impacted
KPI's Mapped
- Women representation at all levels and functions within the workforce
- Number of hires across diverse demographics
- Regional diversity of workforce
Material TopicEnergy Affordability
GRI Alignment
Non-GRI
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying Opportunity
Energy affordability is a key concern for many stakeholders, including the community, shareholders, investors, and customers. Ensuring affordable energy solutions supports sustainable economic growth and enhances the quality of life by providing reliable and cost-effective power. Furthermore, as Adani Energy Solutions navigates India’s dynamic energy landscape, incorporating scalable energy solutions like smart metering can optimise energy usage, reduce costs, and improve service delivery.
Strategic responses such as leveraging renewable energy in the procurement mix and introducing green tariffs align with the goal of enhancing energy affordability. These initiatives can help mitigate risks related to energy price volatility and regulatory changes while opening opportunities for growth and increased stakeholder trust.
By focussing on energy affordability, Adani Energy Solutions can play a pivotal role in fostering economic stability and promoting sustainable development, thereby aligning with broader social and environmental objectives.
Potential Opportunities and their Impact on Capitals
Opportunities
| Topics | Capitals Impacted |
|---|---|
| Expanding customer access to green energy |
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| Implementing smart grids for reliability, efficiency, and integration of distributed energy |
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| Providing electricity at affordable prices |
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| Promoting energy-efficient products under DSM programmes |
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Actions to Capitalise on Opportunities
- Deploy smart grid technologies for efficient energy management
- Launch energy efficiency programmes with incentives and consumer education
- Procure renewable energy to expand green energy access
- Integrate renewable sources into the grid to enhance sustainability and reduce fossil fuel dependence
- Train employees and communities in efficient energy management
- Advocate policies for affordable energy access and sustainable practices
- Partner with government, private sector, and NGOs for scalable energy solutions
Stakeholders Impacted
KPI's Mapped
- Green tariff
- Renewable energy in procurement mix
Material TopicHuman Capital Development
GRI Alignment
GRI 404
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying Opportunity
By focussing on enhancing employee skills, boosting morale, promoting safety, encouraging innovation, supporting community development, and building a strong employer brand. Investing in human capital development enhances the Company’s reputation as an employer of choice. A strong employer brand attracts top talent, providing a competitive edge in the labour market. This influx of skilled professionals can drive the Company’s growth and success, while also positioning it as a leader in the energy sector by mitigate risks and capitalise on opportunities, ensuring long-term success and sustainability.
Potential Opportunities and their Impact on Capitals
Opportunities
| Topics | Capitals Impacted |
|---|---|
| Investing in continuous learning to enhance skills and adaptability |
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| Leadership development through training, mentoring, and succession planning |
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| Employee well-being programmes, flexible work, and engagement initiatives |
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| Boosting employee engagement, creativity, and innovation |
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| Enhancing employee performance and productivity |
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Actions to Capitalise on Opportunities
- Continuous learning to enhance skills, adaptability, and organisational value
- Leadership development through training, mentoring, and succession planning
- Employee well-being programmes to boost engagement, productivity, and job satisfaction
Stakeholders Impacted
KPI's Mapped
- Employee engagement score and employee engagement index
- Hours of learning and development
- Employee turnover and retention rates
- Spends on employee benefits
- Employee satisfaction score
- Types of employee development programmes
Material TopicCommunity Relations
GRI Alignment
GRI 413
SDG Alignment
Financial Implication
Strategic Priorities
Rationale for Identifying Opportunity
Identifying risks and opportunities involves enhancing livelihoods through reliable services, partnering for community development, organising engagement activities, supporting economic stability, and ensuring transparency in stakeholder communication. These efforts help build trust, foster sustainable development, and contribute to local economic stability, reinforcing the utility's role as a responsible corporate citizen.
Opportunities
| Topics | Capitals Impacted |
|---|---|
| Creating livelihoods and improving quality of life, generating indirect economic benefits |
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| Partnering with schools, non-profits, and businesses for community development initiatives | |
| Hosting events, workshops, and service projects to strengthen community ties |
Actions to Capitalise on Opportunities
- Host events, workshops, and service projects to strengthen community ties
- Partner with schools, non-profits, and businesses for joint initiatives
- Sponsor scholarships, cultural events, and educational programmes
- Support community well-being and economic stability
- Ensure transparency by sharing corporate information with stakeholders
Stakeholders Impacted
KPI's Mapped
- Number of beneficiaries
- Number of beneficiaries from marginalised and vulnerable groups
- Programme-wise beneficiaries and extent of reach
- Number of events, workshops, and service projects hosted annually
- Outcomes & impact assessment based on predefined criteria
- Participant feedback scores on event effectiveness and satisfaction
- Engagement rates with shared content (e.g., website visits, document downloads, meeting attendance)
- Beneficiary feedback and outcomes assessment
